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Custom Dashboard Live in 2 Weeks — While the $4K/Month Tool Stayed Broken for 9 Months

To production2 weeksfrom first call
Official tool still broken9 monthsafter our dashboard launched
Cost of official tool$4,000per month — not working

The Situation

SharkNinja EMEA had just rolled out a new ERP system. The migration was supposed to modernize their operations. Instead, it silently broke every single BI report the business relied on.

Each morning, the team was manually reconciling revenue figures in Excel — pulling numbers from multiple systems, cross-checking them by hand, and preparing summaries for leadership. This was happening every day, including for the CEO. The $4,000/month official BI tool the company was paying for? Still broken. Their vendor was working on a fix. No ETA.

They called us. We were on-site the following week.

What We Built

Rather than waiting on the official vendor or trying to patch the broken integration, we built a purpose-fit replacement from scratch — designed around the specific data structures of the new ERP, not the assumptions of a generic BI platform.

  • ✓Direct ERP integration— connecting to the new system's data model without relying on any third-party middleware or vendor timelines
  • ✓Automated revenue reconciliation— the figures that previously took hours of manual Excel work each morning were now calculated and updated automatically
  • ✓Executive-ready dashboard— live revenue figures, regional breakdowns, and key metrics surfaced in a format ready for the CEO's morning review
  • ✓Production deployment in 2 weeks— scoped, built, validated against known figures, and handed over while the official tool remained offline

The Result

The custom dashboard went live in two weeks. The team stopped reconciling in Excel the same day. Leadership had their numbers back.

Nine months later, the $4,000/month official tool was still broken. The custom dashboard we built was still running — untouched, unchanged, and accurate.

The speed wasn't a coincidence. We move fast because we stay close to the problem: no layers of project management between us and the data, no ticket queues, no approval chains. When the situation is urgent, we treat it that way.

“Colin was building dashboards faster than our BI team could meet to discuss the problems.”

T
Tanya S.VP, SharkNinja · EMEA

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